Terms of Service

Lorki connects to a Customer’s Instagram Business account and uses AI to answer direct messages (DMs) around the clock, respond to price/service questions, book appointments through conversation where appropriate, and hand off to the Customer when needed. The Service is provided “as is” and may evolve or change in scope over time.

You must register with accurate, current information. You are responsible for keeping your credentials confidential and for all activity on your account. Notify us immediately at support@lorki.co if you suspect unauthorized access.

• The Service starts on a free plan with a limited monthly message quota.
• Paid plans and billing run through Stripe; prices are shown on the plans page and may change with notice (not affecting an active billing period).
• Exceeding your monthly quota may lead to overage charges or a temporary pause of the Service.
• Cancellation keeps access until the end of the current billing period; no partial refunds.

You agree not to:

• Send unlawful, misleading, harassing or spam content,
• Violate Meta/Instagram’s Platform Terms or Community Standards,
• Reverse-engineer the Service, access its source code, or use it for unauthorized automation,
• Process anyone else’s IP or personal data without authorization.

Use of third-party integrations (Meta/Instagram, Google, Stripe) is also subject to those providers’ own terms.

The Service generates automated replies using large language models. We do not guarantee replies are always 100% accurate, current or complete. You’re responsible for keeping your knowledge base (prices/services/FAQs) accurate, periodically reviewing AI replies, and using the “mark as personal”/hand-off tools where appropriate. Our liability for harm arising from AI-generated replies is limited as set out in Section 7.

The Service’s software, design and branding belong to Lorki. You retain ownership of your own business data (price lists, content, brand, etc.) and grant us only a limited, revocable license to use it to provide the Service.

To the maximum extent permitted by law, Lorki is not liable for indirect, incidental, special or consequential damages (including lost profits, lost data, or reputational harm). Our total liability for direct damages is limited to the fees paid in the billing period in which the event occurred.

You may permanently delete your account at any time via Settings → Account. We may suspend or terminate your account for violating these Terms. Post-termination data retention/deletion is described in the Privacy Policy.

We may update these Terms from time to time and will notify you of material changes through the Service. Continued use after a change means you accept the updated Terms.

These Terms are governed by the laws of the Republic of Türkiye; the courts and enforcement offices of [Competent Court/City] have jurisdiction over any dispute.

Questions? Reach us at support@lorki.co.